Shipping policy

Shipping Policy – Willow Shack Collective

We aim to process and dispatch all orders as quickly as possible.

Processing Time
Orders are typically processed within 1–3 working days. As many of our items are handmade, processing times may vary slightly during busy periods.

Shipping Methods
Orders are shipped via Royal Mail or a trusted courier service. Delivery times may vary depending on your location.

Estimated Delivery Times

• UK: 2–5 working days after dispatch

Please note that delivery times are estimates and may be affected by delays outside of our control.

Shipping Costs
Shipping costs are calculated at checkout.

Incorrect Addresses
Please ensure your delivery details are correct at checkout. We cannot be responsible for orders sent to incorrect addresses provided by the customer.