🔐 PRIVACY POLICY – Willow Shack Collective

Last updated: 20/03/26

At Willow Shack Collective, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

What information we collect

When you use our website, we may collect the following information:

Name

Email address

Shipping and billing address

Phone number (if provided)

Payment details (processed securely via our payment providers)

Order details and purchase history

We may also collect basic technical information such as:

IP address

Browser type

Device information

How you interact with our website

How we use your information

We use your information to:

Process and deliver your orders

Communicate with you about your order

Provide customer support

Improve our website and services

Send updates or marketing emails (only if you opt in)

How your information is shared

We only share your information when necessary to run our business, including:

Shopify (our website platform)

Payment providers (to process payments securely)

Delivery companies (to ship your order)

These providers only use your information to perform their services.

We do not sell or rent your personal information to third parties.

Cookies

We use cookies to:

improve your browsing experience

remember your preferences

analyse website traffic

You can control or disable cookies through your browser settings.

Data security

We take reasonable steps to protect your personal information.
However, no method of transmission over the internet is 100% secure.

How long we keep your information

We keep your information only as long as necessary to:

fulfil your orders

comply with legal obligations

resolve disputes

Your rights

If you are in the UK or EU, you have the right to:

Access the personal data we hold about you

Request corrections

Request deletion of your data

Withdraw consent for marketing

To do this, simply contact us.

Contact us

If you have any questions about this Privacy Policy or your data, you can contact us at:

📧 hello@willowshackcollective.co.uk

Changes to this policy

We may update this policy from time to time.
Any changes will be posted on this page.